Automating Incident Management with ServiceNow: A Developer’s Guide

In this blog post, we’ll explore how to automate incident management using ServiceNow. This is a common task for developers working with the platform, aimed at streamlining the process of incident reporting, tracking, and resolution within an organization. We’ll go through the steps to create a custom workflow for incident management, demonstrate how to trigger an incident automatically based on certain conditions, and explain how to integrate email notifications within the workflow.

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