Building a Robust CRUD Application for ServiceNow Incident Management Using Python

Introduction

ServiceNow is a leading platform for IT Service Management (ITSM), offering extensive capabilities for automating workflows, managing incidents, and streamlining operations. One of its most powerful features is its REST API, which allows developers to interact with ServiceNow data programmatically. In this guide, we’ll build a CRUD (Create, Read, Update, Delete) application using Python to manage ServiceNow incidents. This application will not only perform basic operations but also adhere to security best practices, handle errors gracefully, and integrate with a user-friendly interface.

This blog post is designed for developers familiar with Python and REST APIs but new to ServiceNow integration. By the end, you’ll understand how to:

1. Authenticate securely with ServiceNow.
2. Perform CRUD operations on incidents using sys_id.
3. Handle errors and edge cases.
4. Extend the application with a frontend and advanced features.

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